1.Missions and Duties
- Conduct surveys, provide water sources and procure raw water for water supply production.
- Produce, deliver and distribute water supply across the country except Bangkok Metropolitan area, Nonthaburi and Samut Prakan provinces.
- Undertake other businesses related to or in continuation with the water supply business.
2.PWA’s VisionCustomers are delighted with water quality and excellent services.
3.Organizational ValuesDetermined – Confident – For the Public.
4.Organizational CultureDetermined to develop work, service through the heart, and step forward to international level.
5.ResponsibilitiesPWA is an agency providing the water supply service in accordance with the government policy, with a main consideration of public hygiene. PWA’s core responsibilities consist of the following.
- Produce and distribute quality water.
- Develop an efficient and effective water production and distribution system./li>
- Promote a customer-centered service.
- Develop an information technology system in support of PWA’s work management.
- Develop the personnel so that they possess high potential in response to the organization’s demand.
6.Major Organizational Objectives
- Conduct surveys, provide water sources and procure raw water for use in the water supply business.
- Produce, deliver and distribute water supply across the country in the regions, and undertake other businesses related to or in continuation with the water supply business.
- Provide services and facilitations to the public for an installation of the water supply system.
- Extend water distribution areas for the public to cover as many households as possible.
- Concentrate on righteousness :
- Comply with the rule of law, and PWA’s ethics, code of conduct, rules and regulations.
- Perform one’s duty with responsibility, transparency and honesty.
- Protect the organization’s interest.
- Confident in quality :
- Seriously perform based on the steps defined.
- Be aware of one’s responsibility for accomplishment.
- Work as a team to achieve success.
- Develop oneself continuously.
- For the public’s happiness :
- Create value by raising the satisfaction of customers, business partners and stakeholders.
- Possess a service mind through taking part in activities benefiting the public, volunteering to assist in those activities apart from one’s regular duty.
- Concentrate on righteousness :
- PWA enables the private sector to invest in numerous affairs which benefit PWA. This also helps alleviate PWA’s burden of investment and enhance service efficiency in terms of quickness and is in compliance with the government policy which encourages the private sector participation in public affairs.
- PWA has the status of state enterprise and gets the confidence of water consumers in respect of service efficiency and water quality, compared to that of small-scale private providers or local governments.
- PWA can proliferate its business, for instance, establishing a subsidiary company producing bottled water or wholesaling raw water to the industrial sector.
- The government supports and promotes industrial distribution to all regions of the country, raising a higher demand for water supply in the area.
- The government has a policy supporting the budget for providing a larger amount of clean water to regions and rural areas.
- The country’s economic growth stimulates larger urbanization and thus increases the demand for water.
- The area under PWA’s responsibility is typically sparsely populated and people live far away from one another. Accordingly, PWA usually needs a huge amount of budget for its work implementation and investment in the pipeline installation and water sources procurement.
- PWA’s financial standing has its limitations, making it unable to extend its work to meet the public’s demand. Furthermore, the Government’s subsidization is not adequate and therefore it needs the private sector to take part in some activities or projects.
- PWA’s personnel specializing in a particular field are insufficient to implement the plan defined since the wage or salary is not persuasive, stemming from a small remuneration given to staff.
- PWA’s no-revenue water (NRW) is high since old pipe replacement or new pipe installation can’t be carried out all at one time due to high expenses. So it has to be done gradually to create a minimum impact on PWA’s current consumers. Virtually, the NRW reduction process needs a continuous inspecting and corrective measure, which is a great burden on PWA’s part, particularly to PWA branches having a large number of old pipelines or inadequate staff to cope with the pipeline maintenance.
- PWA’s current water tariff rate is still lower that the operation cost and has not been adjusted to a higher rate which reflects actual production costs.
- PWA’s work performance is inflexible due to its rules and regulations like those applied in the government sector.
- At present, Thailand has no laws controlling and allocating the use of water from different water sources, both surface and ground water, causing those water sources to have both decreasing amount and degrading quality, including less availability in the future.
- The public lacks an understanding of the service of an agency having 2 aspects of its mission, namely, social service emphasizing people’s happiness, and service in a business manner, which has to be self-sufficient in parallel with business extension in the future.